Gaya APA
Ph.D, F, T., Chandra, G. (2019).
Service, Quality & Customer Satisfaction Edisi 5 (5).
Yogyakarta:
Penerbit Andi.
Gaya MLA
Ph.D, Fandy, Tjiptono,., Chandra, Gregorius.
"Service, Quality & Customer Satisfaction Edisi 5".
5
Yogyakarta:
Penerbit Andi,
2019.
Text.