Gaya APA
Kartajaya, H.
(2004).
On Becoming A Customer - Centric Company
.
Jakarta:
PT. Gramedia Pustaka Utama.
Gaya MLA
Kartajaya, Hermawan.
"On Becoming A Customer - Centric Company".
Jakarta:
PT. Gramedia Pustaka Utama,
2004.
Text.