Gaya APA

Kerber, R, L., Laseter, T, M. (2007). Strategic Product Creation: Deliver Customer Statisfaction from Every Level of Your Company . New York: McGraw - Hill.

Gaya MLA

Kerber, Ronald, L., Laseter, Timothy, M. "Strategic Product Creation: Deliver Customer Statisfaction from Every Level of Your Company". New York: McGraw - Hill, 2007. Text.