Gaya APA
Ph.D, F, T., Chandra, G.
(2011).
Service, Quality & Satisfaction
(
3)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Ph.D, Fandy, Tjiptono,., Chandra, Gregorius.
"Service, Quality & Satisfaction".
3
Yogyakarta:
Andi Offset,
2011.
Text.