Buku ini membahas berbagai konsep yang digunakan dalam TQM, seperti kualitas, fokus pada pelanggan, pelibatan dan pemberdayaan karyawan, kerjasama tim, pendekatan ilmiah, pelatihan, benchmarking, perbaikan berkesinambungan, dan pemanufakturan Just-In-Time (JIT)
Buku ini khusus membahas tentang Front Office Hotel. Sebagai gerbang pertama dalam penerimaan tamu, Front Office merupakan wacana yang penting untuk dipelajari. Buku ini membahas : industri hotel, operasional front office, sequence of service, check-in/check-out, reservasi, komunikasi di front office, akuntansi front office, complaint handling, fungsi GRO, jenis layanan di front office, prosedu…
Pokok bahasan dalam buku ini adalah Perencanaan Fasilitas, Konsep tata letak pabrik, tipe tata letak pabrik dan pola umum aliran bahan, pengantar sistem manufaktur seluler, perencanaan kebutuhan sumber daya pabrik, tata latak tempat kerja mandiri, pendekatan konvensional.
This book was written out of two conviction : there should be a simple, concise treatment of the production/operation management function which would be suitable as a means for giving college students and persons in executive development programs a basic understanding of the area.
In this book consulting is viewed primarily as a method for improving management practice.
The idea of this book grew from the authors experience as examiners in the final examination of the institute of builders and from many years of management eduction in the contruction industry.
This book contains about completely updated book about an important and highly dynamic area of management. The book mirrors the tremendous changes evolving in office management, suggests new techniques for the accomplishment of office work, and provides help in coping with modern paperwork requirements.
Buku ini tidak saja baik untuk dipelajari oleh mahasiswa dari program studi Manajemen dan Informatika.
Using dBase IV is an encyclopedia of information on keywords, command and functions, and how to do basic data management tasks in dBASE IV..
Electronic Customer Relationship Management It is the objective of the advances in Managemen information systems,